Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at moneyfromphone896@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at moneyfromphone896@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at moneyfromphone896@gmail.com.
At PrettyCleanCo your satisfaction is our top
priority. We want you to love your PrettyClean
Pro — but if something is not right, we are
here to help.
30-Day Returns
You have 30 days from the date of delivery to
return your PrettyClean Pro for a full refund.
No complicated forms. No hassle.
How To Start A Return
Email us at prettyclean@gmail.com with your
order number and the reason for your return.
Our team will respond within 24 hours with
your return instructions.
Return Conditions
To be eligible for a return your item must be
unused, in its original packaging with all
accessories included, and returned within 30
days of the delivery date.
Who Pays For Return Shipping
If the item is damaged, faulty, or we made an
error, we cover the full cost of return
shipping. If you simply changed your mind, the
customer is responsible for the return shipping
cost.
Refunds
Once we receive and inspect your returned item
we will notify you by email. If approved your
refund will be processed automatically to your
original payment method within 5 business days.
Damaged Or Defective Items
If your PrettyClean Pro arrives damaged or
defective contact us immediately at
prettyclean@gmail.com with photos of the issue.
We will send a replacement at no extra cost or
issue a full refund — your choice.
Contact Us
Email: prettyclean@gmail.com
Response time: within 24 hours, Monday to Friday
PrettyCleanCo — Product + shipping + everything,
all under $100, with worldwide delivery.